What is A Shopify Facebook Chat App?
The Shopify Facebook chat app connects online stores with Facebook Messenger. How? It places a Messenger button on your site. Visitors click, and voilà — a chat window. Here, they can sift through FAQs or toss in their own questions.
Response-wise, it’s up to you. Provide customers with an instant reply. Or let automated responses handle the chat. The best part? Every conversation gets stored. That means you won’t miss a beat with customer queries, and you’ve got a treasure trove of past chats for reference.
Further, you get the ability to send personalized messages to your customers. It’s like sending a hand-written note in a digital world. Want to woo customers and drive sales? A Shopify Messenger app is your ticket.
Additionally, using the best Shopify Facebook chat app offers the following benefits:
- Cart recovery boost: Abandoned carts are an issue, but not anymore. With the app, timely Messenger reminders are sent. This small nudge often brings shoppers back, ensuring increased sales.
- Direct remarketing: Messenger offers a unique platform, different from the usual channels. By passing traditional email filters, you can directly engage past visitors, offering them tailored deals and product highlights.
- Instant customer support: Queries arise; that’s natural. Addressing them instantly through Messenger not only clears doubts but also solidifies purchase decisions, leading to higher conversions.
- Product promotion: There’s always something new to offer. Using the best Shopify Facebook chat app, showcase these new arrivals or special deals. With the interactive nature of Messenger, expect enhanced click-through rates and subsequent sales.
- Seamless checkout experience: Shopping should be smooth. By embedding purchase links within the chat, the path from selection to purchase becomes seamless, ensuring fewer drop-offs and a better user experience.
Top 8 Shopify Facebook Chat Apps in 2024
When we compiled a list of the 8 best Shopify Facebook chat apps, these key criteria guided our choices:
- Ease of use: Our picks are straightforward to install and user-friendly from the outset.
- Features: We aimed for a balance — apps that offer essential chat functionalities like email pop-ups, real-time conversations, and advanced features like abandoned cart messages.
- Value for money: Knowing that Shopify merchants are budget-conscious, we picked apps that deliver solid value.
- Integration: Top marks went to apps that integrate smoothly with other tools, ensuring seamless customer interactions.
- User feedback: We heavily weighed real, hands-on feedback from users in our decisions.
Shopify store owners have a wealth of options at their fingertips. While some apps focus purely on Facebook chat, others embrace a broader scope of e-commerce utilities.
1. Facebook Chat Box – Chatbot
Customer Rating: 4.6/5 (over 498 reviews)
Key Features
Facebook Chat Box enables store owners to stay connected with their customers via Messenger. Your customers can directly message your Facebook page via Messenger, enhancing real-time communication. Every conversation you have automatically saved, paving the way for effective marketing campaigns.
And if a customer leaves an item behind in their cart? The chatbot sends a timely Facebook message, prompting them to complete the purchase. For potential subscribers, a pop-up flashes a discount code, encouraging them to sign up.
Facebook Chat Box also lets you:
- Run automated marketing campaigns to drive conversions via Messenger
- Send messages for items left in the cart to reduce cart abandonment
- Send order confirmation messages featuring detailed notifications for trust-building
- Configure smart replies with a system of greetings and automated responses
Pros & Cons Table
| Pros | Cons |
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Integrated with Other Popular Shopify Apps:
N/A
Pricing Plans
Facebook Chat Box – Chatbot is free to install and use.
2. RT: Facebook Messenger Chat
Customer Rating: 4.4/5 (over 90 reviews)
Key Features
RT: Messenger Chat streamlines customer support using Facebook Messenger. It’s tailored for store owners aiming to amplify leads and close more sales. Visitors to your store can easily reach out for assistance or inquiries to enhance their shopping experience.
Every chat is stored making histories accessible for both store o
wners and customers. Just when a visitor thinks of leaving the site, a strategically timed popup appears, converting potential exits into sales. You can also adjust the chat’s color, alignment, and language. Choose between buttons, icons, or text to match your brand’s style.
RT: Messenger Chat also lets you:
- Display the live chat Messenger widget on all or certain pages
- Add automated messages based on your schedule
- Set greeting and welcome messages to strike up conversations
- Schedule your messages and status (e.g. Available to Away)
Pros & Cons Table
| Pros | Cons |
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Integrated with Other Popular Shopify Apps:
N/A
Pricing Plans
RT: Facebook Messenger Chat is free to install and use
3. PingMe Facebook Messenger Chat
Customer Rating: 4.8/5 (over 449 reviews)
Key Features
PingMe provides a direct channel for customers to reach you on platforms like Facebook Messenger, Instagram, and WhatsApp. This easy-to-integrate tool not only links your Shopify stores with Facebook and Instagram for seamless conversions but also centralizes all customer interactions. With the added benefit of an enhanced live chat widget, you can boost both customer support and sales, while efficiently managing remarketing efforts.
PingMe also offers:
- Beautiful chat widgets that are compatible with all themes
- Insightful analytics that reveals crucial details about customer behavior
- Option to hide the chat widget on specific pages
- Live chat experience to boost customer engagement and drive sales
Pros & Cons Table
| Pros | Cons |
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Integrated with Other Popular Shopify Apps:
N/A
Pricing Plans
PingMe Facebook Messenger Chat offers three price plans:
- Free: Costs $0/month for customizable widgets, Messenger live chat, and more.
- Premium: Costs $6/month for everything from Free, page targeting, to Instagram DM, and more.
- Holiday Crazy Deal: Costs $29.88/year for everything from Free, page targeting, app email function, and more.
It also provides a 7-day free trial, allowing you to test the app before making a purchase decision.
4. Facebook Chat Flux
Customer Rating: 5/5 (over 4 reviews)
Key Features
Facebook Chat Flux places a messenger icon on your site, making direct communication effortless. Customize its look with various styles and colors to resonate with your store’s vibe. A swift setup with your Facebook page name is all it takes. With its adaptable design, it runs smoothly on any device, be it a desktop, tablet, or smartphone. Beyond mere chatting, this Shopify chat app is a gateway to understanding your customers’ preferences and feedback.
Facebook Chat Flux also offers:
- Multiple widget styles to match your store’s brand
- Bottom positioning for improved CTR
- Real-time chat to boost conversions
- Messenger icon to portray familiarity
Pros & Cons Table
| Pros | Cons |
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Integrated with Other Popular Shopify Apps:
N/A
Pricing Plans
Facebook Chat Flux is free to install and use.
5. Facebook Chat | Messenger Chat
Customer Rating: 0/0 (0 reviews)
Key Features
Facebook Chat | Messenger Chat is another compelling Shopify app designed for optimized communication. This tool transforms a popular messenger into an interactive touchpoint for clients. With it, instant responses to questions, requests, or general inquiries become the norm. This direct line of communication not only facilitates interaction but can also be a catalyst for personalized consultations.
- Customizable chat bubble icon
- Display profile picture in widget for personalization
- Adjust widget position based on website heatmap (i.e. where people click the most)
- Set up a welcome message for enhanced engagement
Pros & Cons Table
| Pros | Cons |
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Integrated with Other Popular Shopify Apps:
N/A
Pricing Plans
Facebook Chat | Messenger Chat only has one price plan:
- Unlimited: Costs $5.99/month for access to all features.
The app also offers a 7-day free trial that enables you to test its features without making a commitment upfront.
6. Live Chat & AI Chatbot (Easy)
Customer Rating: 4.8/5 (over 4 reviews)
Key Features
Live Chat & AI Chatbot blends artificial intelligence with simplicity. It’s changing the Facebook customer service live chat landscape. Users get a panoramic view, from a site visit to the final purchase. Forget old routines like labels and macros—this app gets the job done without requiring you to conduct manual tasks. And with ties to Email and Facebook Messenger, all communication lines are open.
The app also offers:
- Pre-built dashboards for easy customer service management
- Live chat with action tracking for informed recommendations
- Chat widget customization for brand alignment
- Post sales flow to get customer feedback
Pros & Cons Table
| Pros | Cons |
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Integrated with Other Popular Shopify Apps:
N/A
Pricing Plans
Live Chat & AI Chatbot (Easy) has four price plans:
- Free: Costs $0/month for Messenger live chat, 30 AI messages, 50 SMS alerts, and more.
- Startup: Costs $10/month for everything from Free, 100 AI messages, 300 SMS alerts, and white label.
- Advanced: Costs $50/month for everything from Startup, 1000 AI messages, 1000 SMS alerts, and unlimited seats.
- Professional: Costs $150/month for everything from Advanced, 5000 AI messages, 5000 SMS alerts, multiple Shopify stores, and more.
There’s also a generous 30-day free trial on the paid plans. This gives you ample time to test different features before you’re ready to get a subscription.
7. Facebook Messenger Bridge
Customer Rating: 5/5 (over 1 reviews)
Key Features
This app plugs directly into your online store. It brings the Shopify Messenger app experience right to your storefront. Customers talk, and you respond – all in real-time. And that chat bubble? You can shape it to fit your store’s vibe using the native Facebook editor. Direct communication just got a design upgrade.
Facebook Messenger Bridge also offers:
- Various presets to align the widget with your brand
- Messenger bubble customization via native integration
- Support for modern Shopify themes
- Settings everywhere feature for flexible placement
Pros & Cons Table
| Pros | Cons |
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Integrated with Other Popular Shopify Apps:
N/A
Pricing Plans
Facebook Messenger Bridge is free to install and use.
8. EZ Messenger – Facebook Chat
Customer Rating: 3.1/5 (over 2 reviews)
Key Features
EZ Shopify Messenger app transforms your store’s customer support with its seamless integration of Facebook & Messenger live chat. No coding expertise? No problem. This tool is designed for swift setup and ease of use. Shoppers can effortlessly reach out to you, both pre and post-purchase, enhancing their shopping experience.
The tool boasts adaptable chat icons—whether you prefer the classic Facebook chat icon or wish to customize its color. With a responsive design, it fits perfectly on any device, be it desktop or mobile. Connect, engage, and boost your Facebook customer service live chat experience.
EZ Messenger also offers:
- Cross-device support for an enhanced customer experience
- Icon positioning so you can choose your preferred option
- Seamless integration with Shopify
- Flexible placement to display on high-intent pages
Pros & Cons Table
| Pros | Cons |
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Integrated with Other Popular Shopify Apps:
N/A
Pricing Plans
EZ Messenger – Facebook Chat is free to install and use.
Conclusion
That wraps up our list of the best Shopify Facebook Chat apps. These tools breathe life into every Facebook customer service live chat interaction. Instead of visitors aimlessly scrolling, they’re now engaged in dynamic conversations. Every chat forms a bridge, drawing them closer to your brand. And as connections deepen, casual browsers become loyal buyers!
FAQ About Best Shopify Facebook Chat Apps
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