ParcelPanel

Elevate Customer Post-Purchase Experience

ParcelPanel Order Tracking enhances customer satisfaction through the branded post-purchase experience and drives repeat conversion. Automated order tracking and shipping notifications are all for you!

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Build Something Great

Everything you need to elevate post-purchase customer satisfaction.

Installs

Shopify Reviews

CARRIERS

$M+

INCREMENTAL SALE

Features

Overflowing With Useful Features

Convenient One-Stop Tracking Solution

Empower your customers with a branded tracking page and proactive shipping notifications. Peace your mind to focus on more important matters!

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Shipping Notifications

Create meaningful and lasting customer engagement by proactively reaching out with timely and personalized notifications that resonate with customer needs and preferences.

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Branded Tracking Page

An order is typically looked up 4-8 times from order to delivery. Keep this huge traffic within your store instead of third-party websites and effortlessly boost your sales with a branded tracking page and multichannel marketing.

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Data-Driven Decisions

Get insightful analytics into your shipments, transit time, tracking page, and shipping notifications to optimize your shipping and post-purchase efforts.

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Seamless Integration

Eliminate the uncertainty surrounding integrations to cut expenses and, ultimately, pass those savings on to you in an enhanced manner.

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More Benefits

Powerful, self-serve product and growth analytics to help you convert, engage, and retain more users. Trusted by over 4,000 startups.

Transparency Boosting Satisfaction

Customers are always aware of their parcel’s location, even if it’s late, removing worries and improving their satisfaction.

Delivery Exception Notifications

Pre-informing customers regarding any possible delay leads to fewer issues between your businesses and customers.

Higher Repeat Conversions

The branded tracking page offers the convenience of order tracking while enhancing product promotion and sales.

Pricing

Choose the Perfect Plan For Your Business

Simple, transparent pricing that grows with you. Let’s get it started.

Free

Free /month

20 monthly orders 200 orders per month;

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FEATURES

Access to 1,000+ carriers

Real-time sync & tracking

Branded & multilingual tracking page

Smart dashboard

Basic analytics

Tailored for Shopify

Essential

$9/month

200 orders per month; $0.05 per additional quota

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FEATURES

All Free features, plus:

Estimated delivery date

Custom shipment status

Product recommendation

Discount upsell

Shipping notifications

Advanced analytics

Professional

$49/month

2,000 orders per month; $0.05 per additional quota

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FEATURES

All Essential features, plus:

Auto-translate tracking details

CSV & PDF export

Advanced integrations: Klaviyo, SMSBump, Omnisend, Gorgias, Zendesk, Intercom, PayPal and more

Developer API & Webhook

Remove ParcelPanel branding

Enterprise

$399/month

25,000 orders per month; $0.05 per additional quota

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FEATURES

All Professional features, plus:

Dedicated tracking channel

Custom integrations

Customer success manager

Dedicated onboarding manager

Dedicated priority support

Integrations

Get more value from your tools

Connect your tools, connect your teams. With over 200 apps already available in our directory, your team’s favorite tools are just a click away.

Our Support

ISO 27001 certification

Compliant with the most rigorous standards for information security and privacy in the world.

GDPR Compliance

We are not only GDPR Compliant, but also put data & privacy protection as a top priority.

24/7 support

Have any questions? Top-notch customer support is always available here.

Frequently Asked Questions

Explore more about our best Shopify app – ParcelPanel Order Tracking

How does ParcelPanel work?

With the help of Shopify API, Parcelpanel syncs the order data with the tracking number from the Orders section on your Shopify admin dashboard. ParcelPanel can retrieve tracking details from supported carriers. We have supported over 1,000+ carriers worldwide so far.

How to Customize Shipment Status with ParcelPanel Order Tracking?

With parcelPanel, you can add up to 3 custom shipment statuses with time intervals and descriptions to inform customers about the progress of their orders before you fulfill them.
If a local delivery service is used for your Shopify store, manually updating the shipment status may be what you need.

Why Are My Orders on Black Pending Status?

It is because tracking numbers haven’t been added to your orders. All your order data is from the Orders section of your Shopify admin via Shopify official API, including Order number, Tracking number, etc. You need to add tracking numbers to your orders in your Shopify admin, and then the ParcelPanel will automatically sync and track the orders for you.

Customize Order Tracking Page via CSS Codes?

By default, ParcelPanel auto-generates a tracking page that inherits your Shopify store theme style to help build brand identity. If you want to make some custom changes, you can just add the ready-made code into page HTML to achieve some UI design.

How do I add the tracking page to the storefront on Shopify?

ParcelPlanel provides an auto-generated tracking page for your Shopify store which is branded and SEO-friendly with rich custom elements. Adding it to your storefront makes it convenient for your customers to track orders, thus decreasing the frequency of asking the support team.

How Does ParcelPanel Shipping Notifications Work?

ParcelPanel automatically sends shipping notifications to your customers and yourself based on 6 key shipment status updates. This keeps you and your customers informed about the progress of the orders, enhances your brand awareness, improves the post-purchase experience for your customers, and drives more repeat sales through smart marketing channels. https://docs.parcelpanel.com/shopify/notifications/customize-shipping-notifications/