Returns

Simply Return Process With ParcelPanel Returns

Make product returns a breeze for customers. Turn refunds into exchanges and future business opportunities! Our returns management solution is here to boost your bottom line!

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Build Something Great

Everything you need to build store credibility.

Installs

Shopify Reviews

CARRIERS

$M+

INCREMENTAL SALES

Features

Overflowing With Useful Features

Accept Return Requests with a 24/7 Returns Portal

Allow customers to return unwanted items at their earliest convenience while effortlessly collecting return reasons and desired return solutions. Save hours of communication with a transparent return process and all necessary instructions ready! Find inspiration for your return portal design Find inspiration for your return portal design.

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Revolutionize Returns Management

Manage all returns, exchanges, and refunds in one place. Easily create return labels, offer returnless refunds, charge restocking fees, check return progress, get actionable insights with analytics… There’s more you need for customer & revenue retention!

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Enforce Returns & Refunds Policy Automatically

Have a specific return window? Want to set non-returnable items? Need to enforce rules for product exchanges? Looking for ways to prevent return fraud? Set up eligibility rules for advanced automation and see your entire return policy fairly implemented.

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Inform Customers at Every Step via Email

To build trust with customers, you should proactively keep them informed of the entire return process. Find all email templates you need in our app, customize them, and we will help deliver notifications.

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More Benefits

Powerful, self-serve product and growth analytics to help you convert, engage, and retain more users. Trusted by over 4,000 startups.

Multi-Language Return Portal

Dealing with international returns takes a lot of work. With ParcelPanel, you can make your returns portal multilingual to avoid communication barriers.

Seamless Carrier Integrations

Connect your Shippo, Sencloud, FedEx, or ShipStation account to our Shopify returns app in seconds. Handle reverse logistics more efficiently!

Mobile-Friendly Design

As mobile e-commerce thrives, our developers go the extra mile to ensure return pages load fast and display properly across all mobile devices.

Pricing

Choose the Perfect Plan For Your Business

Simple, transparent pricing that grows with you. Let’s get it started.

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FEATURES

Automated returns management

Self-service returns portal

Real-time email notifications

24/7 customer support

Branded return center

Smart dashboard

Tailored for Shopify

Integrations

Get more value from your tools

Connect your tools and your teams. With over 200 apps already available in our directory, your team’s favorite tools are just a click away.

Our Support

ISO 27001 certification

Compliant with the most rigorous standards for information security and privacy in the world.

GDPR Compliance

We are not only GDPR Compliant, but also put data & privacy protection as a top priority.

24/7 support

Have any questions? Top-notch customer support is always available here.

Frequently Asked Questions

Explore more about our best Shopify app – ParcelPanel Returns &Exchanges

Can I set multiple return addresses?

Yes, of course. ParcelPanel Returns & Exchanges is developed to meet all ecommerce returns management needs. Not only can it synchronize your Shopify store locations, but it also allows you to set as many return addresses as you need. To complete processing a return request, choose a return address.

How many languages are supported? What are they?

Until now, our app supports 16 languages, including English, Spanish, Portuguese (Brazil and Portugal), French, German, Italian, Czech, Dutch, Danish, Polish, Finnish, Swedish, Chinese (Simplified), and Japanese. More languages will be coming soon. The language of the returns portal will automatically adapt to your customers’ language preferences in the browser settings.

I can’t approve a return request. What should I do?

Please ensure that the current order status is “Fulfilled” and that you haven’t manually created a return by checking the order details. If you’ve already made a return, please cancel it. Then, you can open ParcelPanel Returns & Exchanges to approve the return request submitted by your customer.

I failed to complete the refund process.

Orders successfully refunded are not refundable through ParcelPanel Returns & Exchanges. In this case, you need to double-check the Shopify order. This is to prevent financial risks.