Top 10 Best Shopify Live Chat Apps in 2024 [manually tested]

Introduction

Live chat apps guarantee a solid ROI for your Shopify store. In terms of sales and conversions, customers who use live chat are 2.8 times more likely to convert, are less likely to abandon a cart, and are likely to spend up to 62% more than they would have otherwise. 79% of businesses report a remarkable improvement in sales, revenue, and customer loyalty when using live chat.

Moreover, customers now expect the live chat feature, with 63% preferring it to any other channel. This is no surprise, as live chat offers higher levels of customer satisfaction.

However, you can only assure exemplary results when you use the best live chat for Shopify. This article reviews the top Shopify live chat apps to help you pick the best fit for your store.

Top 10 Best Shopify Live Chat Apps in 2024

To find the best Shopify live chat app, we based our evaluation on the following features and capabilities:

  • Self-help features to empower customers to resolve their queries.
  • Smart triggers to help you prompt the customer at the right moment in the purchase journey
  • Queueing feature to direct queries to the most knowledgeable person
  • Canned responses to deal with recurrent queries and save time and effort on both ends
  • Integrations with other customer service tools

Here is our list of the top 10 best live chat apps for Shopify:

1. Willdesk Live Chat, Helpdesk

Customers Ratings: 4.9/5 stars (623 reviews)

Key Features

Willdesk, created by Channelwill, is an e-commerce helpdesk app that makes customer service a breeze. Willdesk integrates all the essential customer service tools, like order tracking, FAQ page, help center, emails,ticketing stores, etc., needed to run a Shopify store efficiently and profitably. Technically capable customer support is available 24/7.

  • Branded self-service widget that you can integrate with other service tools
  •  Improve sales by using live chat to turn visitor prospects into buyers and improve sales.
  •  Conveniently manage inbox tickets from multiple social media accounts and emails on a single platform.
  • Get a complete customer index to help you improve sales through CRM
  • Integrate across multiple stores with customization support for fonts, FAQs, and style

Willdesk Live Chat, Helpdesk Pros and Cons

Pros Cons
  1. Willdesk is convenient and efficient because it integrates with other necessary tools and platforms.
  2. The Willdesk branding watermark is removable
  3. The self-help feature frees up resources
  4. The Free plan offers a good starting point
  5. The customer support is knowledgeable and helpful
  1. The app suffers from occasional technical issues
  2. Sometimes, customer support is unsatisfactory
  3. Sometimes, the features do not deliver as promised

Integrated with Other Popular Shopify Apps

You can extend Willdesk’s effectiveness by using the following tools: TrackingMore, ParcelPanel,  Gmail, Zoho Outlook, Godaddy, Faceboo, Messenger, Aliyun Mail, Tencent Mail, SEOAnt, PageSpeed.

Willdesk Live Chat, Helpdesk Price Plans

Willdesk offers a four-tier price plan: Free, Basic, Pro, and Advanced.

  • The Free plan supports 50 conversations and tracking for 20 orders per month.
  • The Basic plan costs $9.90 monthly and supports 300 conversations and tracking for 200 orders.
  • The Pro plan costs $29.90 monthly and supports 2000 conversations and tracking for 2000 orders.

The Advanced plan costs $99.90 and offers unlimited conversations and tracking orders.

2. Avada WhatsApp Chat, FAQ Page

Customer Ratings: 5.0/5 stars (882 reviews)

Key Features

As one of the best Shopify live chat apps, Avada helps automate support and order tracking so customers do not have to shift their focus from shopping. Avada’s WhatsApp integration offers a smart FAQ popup and WhatsApp support to improve the user experience and increase conversions. Multiple and personalized ‘contact us’ options cut support time and build trust.

  • Use Avada’s stunning themes to customize the FAQ popup to your store’s design.
  • Display the Order-tracking functionality so customers can track parcels without asking.
  • Organize all FAQs on one page to save the customer’s time and keep their attention on shopping.
  • Offer customers multiple ‘contact us’ options like email, phoning, WhatsApp, Messenger and contact forms.
  • Use Avada to create a large number of queries and FAQ categories to provide comprehensive support.

Avada WhatsApp Chat, FAQ Page Pros, and Cons

Pros Cons
  1. Avada’s extensive FAQs enhance customer satisfaction and engagement
  2. Seamless integrations help you extend the functionality of the integrated apps
  3. User-friendly design
  4. Avada is free
  1. Sometimes, Avada has issues with its multilingual functionality
  2. Though free, Avada could do with more features

Integrated with Other Popular Shopping Apps

Avada is integrated with WhatsApp.

Avada WhatsApp Chat, FAQ Page Pricing Plans

Avada is one of the best free live chat apps for Shopify and costs nothing to use.

3. Tidio Live Chat & AI Chatbot

Customer Ratings: 4.7/5 stars (1,674 reviews)

Key Features

Tidio is a customer service platform that uses automated chatbots and AI to offer customer support, improve efficiency, and boost conversions. Using AI, Tidio is able to answer about 70% of common questions, observe purchase behavior, and initiate engagement that leads to conversion. Tidio integrates with the work tools necessary to run your Shopify store and offers a single solution to manage all your communication channels.

  • Use live chat to solve visitors’ problems quickly and engage in proactive selling.
  • Use the Lyro AI bot to answer up to 70% of common questions and free up resources for more pressing areas of your business.
  •  Preview customer’s browsing behavior in real time and use it to shape engagement for more conversions.
  • Use conversational chatbots to prompt leads through the purchase funnel.
  • Integrate Tidio with other work tools so that you achieve more for your store.

Tidio Live Chat & AI Chatbot Pros and Cons

Pros Cons
  1. Superior customer satisfaction due to prompt and practical assistance with customers’ common concerns
  2. Tidio has made the benefits of AI in customer support affordable to SMBs
  3. Improved sales since Tidio can study visitor behavior on-site in real-time and intervene to try and convince a purchase
  4. Tidio is easy to use and has multilingual support
  1. Tidio sometimes suffers tech hitches, which are, however, easily solved by support.
  2. Tidio’s pricing may sometimes be confusing and excessive.

Integrated with Other Popular Shopify Apps

Tidio can be integrated with other e-commerce apps, including: Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo, Meta, Judge.me.

Tidio Live Chat & AI Chatbot Pricing Plans

Tidio’s pricing plan is divided into four: Free, Communicator, Chatbots and Tidio+.

  • The Free plan offers a seven-day trial period for all features and, after that, a free forever plan with limited features.
  • The Communicator plan costs $25 monthly or $250 a year.
  • The Chatbots plan costs $29 a month or $290 a year. Tidio+ costs $394 a month for all features.

4. Gorgias Helpdesk & Live Chat

Customer Rating: 4.4/5 stars (619 reviews)

Key Features

Gorgias is a customer service platform that focuses on using the customer support system to make your Shopify store money. By conveniently unifying all support conversations, Gorgias provides higher customer satisfaction, leading to higher sales and conversions for Shopify while economizing resource use.

  • Easily switch from chat to other channels like email and social media so that you reach the customer wherever they are.
  •  Get the customer context in terms of their order and conversation history before you engage them.
  • Conveniently view, edit, or cancel Shopify orders from the Gorgias view so you can provide quicker assistance.
  • Use support metrics on live dashboards to track the support team’s activity.
  •  Use an automation add-on to turn the chat widget into a self-service center, especially outside business hours.

Gorgias Helpdesk & Live Chat Pros and Cons

Pros Cons
  1. Seamless Shopify integration that avails both platforms’ features
  2. User-friendly and intuitive interface that improves the quality of support you provide
  3. Automation features provide 24/7 support and free up resources
  4. High ticket handling ability is a convenience
  5. You are assured of prompt support
  6. Regular updates and features that improve Gorgias
  1. There is no free plan
  2. Occasional technical hitches

Integrated with Other Popular Shopify Apps

Gorgias can integrate with 20+ e-commerce apps, including: Shopify Flow, Klaviyo, Yotpo, Attentive, echarge, Aircall.

Gorgias Helpdesk & Live Chat Pricing Plans

Gorgias offers no free plan. Instead, it provides a seven-day trial on all its pricing plans.

  • Starter plan costs $10 a month, with $0.40 per additional ticket.
  • The Basic plan costs $60 monthly or $600 a year.
  • The Pro plan costs $360 a month or $3,600 a year.
  • The Advanced plan costs $900 a month or $9000 a year.

5. Reamaze Live Chat Helpdesk CRM

Customer Ratings: 4.7/5 stars (226 reviews)

Key Features

As an e-commerce helpdesk, Reamaze unifies support tools like Live Chat, Chatbots, FAQs, Web Push notifications, Status pages, and Surveys in a single convenient inbox to provide superior CRM. Through AI assistance, Reamaze collates data from conversations from multiple sources and orders, returns, and reviews to provide automated content for fast but detailed responses.

  • Manage customer support and requests directly in customer support and chats.
  • Unify  email, social, SMS, and VoIP for all stores in a single inbox
  • Use AI to create spot-on content and build chatbots for automation
  •  Automate common tasks and patterns to save time and free resources
  • Engage customers through satisfaction surveys, status pages,  and push notifications

Reamaze Live Chat Helpdesk CRM Pros and Cons

Pros Cons
  1. Convenience from being able to provide customer support without leaving the conversation
  2. The quality data from AI assistance helps provide quality and streamlined support.
  3. Enhanced customer satisfaction from quick, quality customer interaction by  responsive and knowledgeable customer support.
  1. Occasional technical hitches
  2. Sometimes, customer support is less than helpful
  3. Reamaze does not offer a free plan

Reamaze Live Chat Helpdesk CRM Pricing Plan

Reamaze does not offer a free plan. Instead, it offers a four-tier pricing plan with a 14-day free trial period. The four plans are:

  • Reamaze Basic, which costs $29 a month, with $29 per additional staff user, Reamaze Pro for $49 a month, with $49 per additional staff user;
  • Reamaze Plus for $69 with $69 per additional staff user
  • Enterprise Custom for $899 a month.

6. Chatra-Live Chat & Chatbot

Customer Ratings: 4.8/5 stars (642 reviews)

Key Features

Chatra is an integrative customer support tool that lets you create conversations that convert and sell with Live Chat, Chatbot, Cart Saver, and Shared inbox tools. Welcome visitors to your Shopify storefront and cross-sell to increase sales. Skillfully nudge prospective cart abandoners stuck at checkout. The Chatbot takes care of routine interactions that free up resources to be used elsewhere.

  • Automate routine support tasks like address and price inquiries
  • Handle email and social media interactions from a single app
  • Know who is in your shop and their purchasing behavior with the Visitors List
  • Cart Saver helps you encourage customers to complete a purchase with targeted messaging
  • Keep connected with the mobile app
  • Integrations streamline how your Shopify store provides support
  •  Multigranular reporting lets you keep track of how support is performing

Chatra-Live Chat & Chatbot Pros and Cons

Pros Cons
  1. Chatra lets you handle multiple communication channels from one app efficiently.
  2. Real-time and automated chat features enhance the quality of support your store provides
  3. Chatra offers a free plan that you can upgrade as your needs grow
  4. Chatra integrates well with other e-commerce tools, which extends its capability
  1. Technical hitches, including customers being sent double messages, because the app freezes and crashes
  2. Sometimes, ineffective and unavailable support
  3. There have been complaints about unclear pricing

Integrated with Other Popular Shopify Apps

Chatra-Live Chat integrates with the following e-commerce tools: Help Scout,  Slack

  • Zapier
  • Webhouse
  •  Facebook
  •  Instagram

Chatra-Live Chat & Chatbots Pricing Plan

Chatra offers three pricing plans: Free, Essential, and Pro.

  • The Essential plan costs $21 a month or $204 a year
  •  The Pro plan costs $29 a month or $276 a year.

7. Formilla Live Chat+Chatbot

Formilla Live Chat+Chatbot

Customer Ratings: 5.0/5 stars (41 reviews)

Key Features

Formilla Live Chat+Chatbot is a user experience platform that helps your Shopify store with sales, marketing, and support. It offers the best live chat app for Shopify that leverages real-time visitor monitoring to generate leads and increase conversions.

  • Real-time visitor monitoring gives you context to engage your customers
  • The Chatbot leverages AI to book qualified leads when you are busy, saving time and money
  • The mobile app lets you live chat with your visitors from anywhere
  •  Engaging popups help promote your Shopify store

Formilla Live Chat+Chatbot Pros and Cons

Pros Cons
  1. Easy to install through simple yet comprehensive instructions
  2. ‘Most active visitors’ functionality helps you pick the most promising prospects
  3. Real-time visitor monitoring gives you context to craft effective messaging
  4. Formilla’s customer support helps provide a superior customer experience
  5. Effective support system
  1. Occasional technical hitches

Integrated with Other Popular Shopify Apps

Integrate Formilla with the following tools for greater capability: Google Analytics, InfusionSoft, Zapie, iPhone, Android, WordPress.

Formilla Live Chat+Chatbot Pricing Plans

Formilla offers a four-tier pricing plan with a 15-day trial period. The four tiers are Free, Premium, Professional, and Growth plans.

  • The Premium plan costs $17.49 a month or $167.90 a year;
  • The Professional plan costs $49.99 a month or $479.90 a year;
  • The Growth plan costs $74.99 a month and $719.90 a year.

8. Jivochat Live Chat & Chatbot

 Jivochat Live Chat & Chatbot

Customer Ratings: 4.6/5 stars (107 reviews)

Key Features

Jivochat helps you streamline customer support by creating a unified customer care process. You can engage your customers through live chat and chatbots and monitor how either is performing. You can also integrate Jivochat with other tools to increase functionality.

  • Connect with customers through their preferred channel – chat widgets on their store, social media, email, phone, or Apple Business.
  • Build a customer base and keep track of each customer request and sales offer through the internal CRM.
  • Use the chatbot for routine support and live chat for complex customer support needs.
  • Integrate with other e-commerce tools for increased functionality.
  • Protect your customer data by storing it in Jivochat rather than on staff’s phones.

Jivochat Live Chat & Chatbot Pros and Cons

Pros Cons
  1. Jivochat’s console is easy to use for the administrator and user, and easy to train on.
  2. The multi-channel functionality makes customers accessible whatever their preferred channel is.
  3. Jivochat has a call-back feature
  4. Jivochat has multilingual support
  1. Sometimes customer support is unavailable and unhelpful
  2. Sometimes, the web app is slow

Integrated with Other Popular Shopify Apps

Jivochat works with the following tools: Zapier, Wix.com, Slack, Pipedrive, Webhook, Albato, Google Analytics.

Jivochat Live Chat & Chatbot Pricing Plan

Jivochat has two pricing plans:

  • The Free plan and the Pro plan, that cost $29.0 a month or $228 per year
  • The Pro plan has a 14-day trial period

9. Facebook Chat Box Chatbot

Facebook Chat Box Chatbot

Customer Ratings: 4.6/5 stars (496 reviews)

Key Features

Facebook Chat Box is among the best Shopify live chat apps for store owners to connect uninterrupted with customers through Facebook Messenger. You can use the conversations stored in Facebook Messenger for marketing campaigns. Forgotten order notifications encourage customers to complete purchases.

  •  Live Chat functionality lets you offer support in real-time
  •  Subscribe popup to encourage your customers to subscribe using a discount code
  • Reduce abandoned carts by reminding your customers to complete purchases
  • Build automated marketing campaigns through Facebook Messenger

Facebook Chat Box Chatbot Pros and Cons

Pros Cons
  1. Facebook Chat Box is easy to set up and use
  2. Facebook Chat Box offers seamless integration with the popular Facebook Messenger.
  3. The support team is prompt and capable
  4. Facebook Chat Box is free
  1. Occasional technical hitches

Facebook Chat Box Chatbot Pricing Plans

Facebook Chat Box is one of the best free live chat apps for Shopify.

10. Live Chat: Live Chat, HelpDesk

Live Chat: Live Chat, HelpDesk

Customer Ratings: 3.8/5 stars (41 reviews)

Key Features

As one of the best live chat apps for Shopify, Live Chat empowers you with the tools to build personalized and branded customer support experiences that translate to increased sales. Use Live Chat’s balance of AI automation and human support to generate and nurture leads, segment them, and sell them. It is easy to set up with 200+ integrations.

  • Communicate with customers through their preferred channel with multi-channel support.
  • Access customers’ shopping carts to provide context in which to engage them
  • Use automation and human chat to nurture leads.
  • Smart chart tools help you intervene and offer support at a crucial moment.
  • Customer data empowers you to engage high-intent prospects effectively

Live Chat: Live Chat, HelpDesk Pros and Cons

Pros Cons
  1. Easy to set up with a short learning curve
  2. Integrations, especially with Shopify, streamline how store owners provide support.
  3. Multi-channel and multilingual support increase accessibility for customers
  4. Smart tools make it easier to craft targeted content
  5. The support is quick and effective
  1. Occasional technical hitches
  2. No Free plan
  3. HelpDesk integration is not available across all plans

Integrated with Other Popular Shopify Apps

Integrate Live Chat with Channelwill to improve its effectiveness for your Shopify store.

Live Chat: Live Chat, HelpDesk Pricing Plans

Live Chat does not offer a free plan. Instead, it offers a 14-day trial period for all its features. The pricing plan is:

  • The starter plan costs $19 a month or $192 a year and does not have HelpDesk integration.
  • The team plan costs $39 a month or $396 a year
  • The Business plan costs $59 a month or $600 a year.

Conclusion

You can only leverage the full benefits of customer support for your store when you use the best live chat app for Shopify. Depending on what your store’s needs are, choose an app that is the best fit. These apps, including possible integrations, are found on Channelwill, an all-in-one solution for your e-commerce store.

FAQ About Best Shopify Live Chat Apps

Abby Zeng

Content Manager

I’m deeply passionate about SEO and creating engaging content. My initial goal is to deliver high-quality, informative, and entertaining content that stands out in the digital landscape. By merging analytical insights with creativity, I aim to boost traffic for websites.

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