How to Cancel an Aliexpress Order Safely in 2024?

We all know that online shopping is one of the great ways to get products that you would not otherwise afford to buy at more economical prices. As a rapidly growing online marketplace owned by multinational giant Alibaba, AliExpress offers a buying option to much of the world, which displays relatively low prices for anything you want to buy.

It’s worth noting that its safety is often questioned, especially since the offers seen on its listings seem too good to be true. That is why this article explains the security and regulations surrounding this site, as well as the important steps you need to master for a smooth user experience.

Is Aliexpress Legit?

To a certain extent, the rapid development of AliExpress proves its reliability. According to a series of research, AliExpress is a reliable and secure system. You can get the same quality product at a lower price on this website and make more money.

However, a watertight website is impossible, considering even eBay has had massive data breaches. But overall their user records are pretty good. Therefore, you can be confident that the likelihood of your information being stolen and falling into a scam is low as long as you conduct safe practices.

Aliexpress Cancellation Policy

If you want to know the cancellation method of AliExpress, you can refer to other famous websites such as Amazon or Alibaba, which are more familiar to everyone, because they are very similar.

Customers can choose to cancel an order at any time before payment or while it is in “Waiting for Shipment” status. In this case, two conditions need to be met: the order status is “awaiting shipment” and the order is allowed to be canceled with the seller’s consent. Refunds will be credited back to the customer’s account in the original manner

If you wait until the order is delivered, the customer can also initiate a return request or simply refuse delivery of the order. At this time, the customer needs to return the goods according to the buyer’s requirements. Once the seller receives the return, the refund will be made to your original payment method. Please remember that cash payments, Western Union and bank transfer payments are excluded and these payments will be credited to your Alipay account for your verification.

It is worth noting that cash on delivery orders will be refunded in the form of coupons. Please note that you must wait at least 3-20 business days for the refund amount to be reflected in your original payment method.

How to cancel Aliexpress orders before payment?

You can cancel your AliExpress purchase by following the steps below before the payment is confirmed. Please make sure that you know how to cancel an Aliexpress order in different situations.

First, you can open the official AliExpress website and log in to the AliExpress account you used when placing an order. After successfully logging in, you can find the order you want to cancel. Under normal circumstances, refunds are processed within minutes of your payment.

Please remember that if you select the Cancel Order option for a linked order, AliExpress needs to wait for the purchase payment verification to be completed before the refund process can begin. Your registered email address will be subject to corresponding verification information.

In order to ensure the security of the operation, the supplier may send you a message asking why you haven’t paid or if they can help you in any way. And you may occasionally get discounts from suppliers.

How to cancel Aliexpress orders after Payment?

how to cancel aliexpress order

If you want to cancel your order after payment, please don’t worry that your request will not be approved. According to the rules, you can cancel it as long as it is in “Waiting for Shipment” status. Depending on the shipping method you choose, the amount of time your order stays in the “Waiting for Shipment” status will vary.

Here are the specific steps to cancel a purchase on AliExpress after payment.First, you need to open your order list, find the order you want to cancel, and click Cancel Order. Once you will be directed to the refund page, you will need to select the reason for your cancellation from the refund information drop-down box.

Please note that after payment, if you want to cancel your AliExpress purchase, you need to obtain the seller’s permission. Therefore, it is recommended that you contact the merchant promptly in advance to explain the reason why you wish to cancel the order. This will help speed up the cancellation process and ensure you actually receive your refund.

How to cancel Aliexpress orders After Shipping?

When you click on your order and find that it is already in the status of “The supplier has delivered your order”, you will not be able to cancel the order directly. This is because the merchant has already shipped the item from the warehouse to your shipping address. However, if you still do not wish to receive the goods on your order, you may refuse to accept the order once the goods have been delivered to you.

In this case, you must clearly understand how to cancel the order on AliExpress to prevent the final cancellation from being impossible. First, you have to wait for the merchants to send the goods to your address first. Then, when your order has shipped, you need to visit and log in to your account. You need to select the order you want to return from the Purchases tab and enter the return process.

After obtaining the merchant’s consent, you need to wait for your returned goods to arrive at the supplier’s warehouse and the refund will be returned to the original payment source.

How to apply for a refund on Aliexpress?

AliExpress offers the largest product selection possible and is known for its low prices, which not only include the best-selling items but also help you explore a wide variety of items that can improve your home life. So, how do you apply for a refund if you cancel your order while purchasing online?

In fact, after you follow the instructions to cancel your order, the seller has 72 hours to respond to your cancellation request. After the seller agrees, the refund will be returned to your account within the specified date. On the other hand, if the buyer does not respond to your request for a long time, AliExpress will cancel the purchase and refund you directly.

Statistics show that AliExpress’s refund time for canceled purchases typically ranges from 3 to 20 working days, depending on different return policies. According to reliable statistics, 80% of customers who canceled their orders on AliExpress received a refund when the seller decided to issue a refund.

What if the Aliexpress seller refuses to confirm an order cancellation?

In some cases, some AliExpress merchants will spend more time on confirming the purchase cancellation. It is not difficult to understand that they are unwilling to lose an order that has a high probability of success. Imagine that when they are preparing to mail your item, they receive a message that you have canceled it.

However, you don’t need to worry that your order cancellation will be unsuccessful. The seller needs to respond to your request within 72 hours, otherwise AliExpress will take automatic cancellation action and send your refund back to your account. Please remember that AliExpress is committed to supporting its customers and responding with the most timely feedback.

Of course, if you think your refund problems can be solved by communicating with the merchant, you can directly contact the supplier who sent the goods. And AliExpress has a “Contact Seller” option on every product page to support you with good communication.

How to cancel a dispute on Aliexpress?

If you do not receive the product or receive a defective product after placing an order on the platform, you can file a dispute with the platform. After the seller receives the dispute, the seller may request to close the dispute. This is because they will give an explanation such as the product is on its way and is about to arrive at the post office, or the new products are sent.

If you feel you can accept the seller’s argument, you can choose to cancel the dispute. But be careful to ask the seller to extend the protection period for the buyer. Only after you agree to cancel the dispute can you ensure that your problem is resolved. Of course, if the product has not arrived at its destination by the agreed date, you can file a dispute again.

To cancel a dispute, you need to log into your account and click the button in the lower left corner after being directed to the dispute details page. Please do not cancel the dispute if the protection has expired!

Can I get it back if I pay orders with a coupon?

When customers use AliExpress, they often receive coupons from the platform. Then many customers will wonder whether the coupons can still be used on their next purchase after canceling an AliExpress order they paid for using coupons. In fact, it depends on the different types of coupons. In other words, you should pay more attention to the discount rules before using it.

For example, if a customer has used an AliExpress coupon on several different products, he may be able to get the coupon back if all the products paid for with the coupon have been returned. It is recommended that you communicate with the platform customer service or the seller about the usage rules of the coupon before canceling the order.

Please note that if your coupon is subject to an expiration date and its expiration date has expired after canceling your order, you may not be able to get your coupon back. Likewise, you may not be able to recover coupons or discounts obtained through promotional codes from the seller after canceling your order.

How to change the shipping address after paying?

If you find that you have selected the wrong shipping address after order confirmation, you may need to cancel the order and place a new order. Because AliExpress does not support the service of modifying the shipping address on the order after confirming the order.

However, you can still try the following two methods to try to change your address. The first is to contact the seller. You can contact the supplier and explain the problem you are experiencing, which is one of the easiest ways to correct this error. You can ask if the order can be shipped to the new address you want to change, or if the order can be canceled so that a new order can be placed with the correct address.

The second is to contact the courier company. You can call the courier company to ask where the package is currently located and whether it can be changed to a new delivery address. Of course, this depends on the shipping method you choose and whether the product requires a signature on arrival.

How long does Aliexpress take to ship?

After confirming the order, the most concerned question for customers may be how long it will take for the purchased goods to arrive. In fact, AliExpress shipping times vary from merchant to merchant. Distance, product type and delivery method all affect delivery times. It is recommended that customers choose an appropriate time to place orders based on the urgency of their business to avoid delays that may affect efficiency.

AliExpress sets a range of shipping times. Typically, standard items usually arrive within 15 to 45 business days, and items with premium shipping usually arrive within 7 to 15 days. If the goods are delayed, the platform will make reasonable compensation to protect the rights and interests of customers.

For responsible merchants, they strictly control delivery time. For example, some verified merchants offer guaranteed shipping times, which you can see on their product pages.If delivery is delayed, customers can use the platform to complain to safeguard their legitimate rights and interests.

What’s Next?

Overall, AliExpress is a safe shopping choice for you, however you need to follow proper practices to avoid falling into a scam. In addition to this, you can also get a relatively low price for the product on AliExpress. Therefore, you can make a comprehensive comparison to make the best shopping choice.

If you want to know how to get more customers through incentives, you can check out our products, which can help you increase sales by providing discounts, rewards and incentive content to customers.


Where is the cancel button on AliExpress?

You may want to know on aliexpress how to cancel order. First, you need to enter the store page and find the order you want to cancel. When you click on the order details page, you will see the [Cancel Order] button. Then after you click the button, you need to select the reason for cancellation and then [Submit] the request.

The merchant will receive your refund request simultaneously and agree to your request. If the seller does not respond to your request within 72 hours, the order will be automatically closed and a refund will be credited back to your account.

Can I cancel the order before delivery?

When you want to cancel an order, you should first check the status of the current goods. You can submit an order cancellation request before the seller ships the order, and the seller should respond to you within the specified time. If the seller does not respond within 72 hours, the order will be automatically processed and you will be refunded later. Refunds will be sent to your account within 20 business days.If a dispute arises, you can defend your rights at any time.

Can AliExpress seller refuse to cancel the order?

In fact, AliExpress sellers have the right to refuse to aliexpress order cancellation under certain circumstances. Normally, AliExpress offers you the possibility to cancel your order before the seller ships it. However, in order for the refund to proceed, the seller must accept the cancellation. If you try to cancel your order and they don’t accept your request. The platform will handle it directly and cancel the order for you. If you still encounter problems, you can try to communicate with the seller, or directly complain to the platform for rights protection.

Can I cancel the order if delivery is late?

When an order is placed, the trader must tell you a definite delivery date for the goods. If the online store delays delivery, you do not get the goods at the agreed time. You can choose to cancel your order or terminate the contract after a set period. In this case, the seller should accept your refund request and you will receive your cancel order aliexpress refund. If there is a dispute about your cancellation, you can inform the platform of the actual situation, and the platform will handle it for you and safeguard your rights.

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