Author: Abby Zeng

Abby Zeng

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July 26, 2024

Gorgias Customer Service: Enhancing Customer Experience [2024]

Although online stores may not have the advantage of physical interaction in customer service, this doesn’t mean they can’t provide exceptional support and reap its benefits. Through digital tools, e-commerce…
Abby Zeng

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July 26, 2024

Top 10 Gorgias Alternatives for Better Customer Support [2024]

Gorgias is a leading help desk software that offers useful features like Workflow, Live Chat, and a ticketing system. However, although the app ticks all the necessary boxes, it falls…
Abby Zeng

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July 25, 2024

95% Customer Satisfaction: Laifen’s Turnaround with ParcelPanel and Loloyal

Brief Summary Industry: Beauty & Personal Care Platform & Agency: Shopify Challenge: Experienced sub-optimal customer satisfaction levels, high number of WISMO calls, low customer retention rates, and stagnant sales from…
Abby Zeng

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July 11, 2024

Yotpo Integrations [2024]

Yotpo Integrations: Improving Your Customer Experience In today’s era where customer-generated content is king, businesses are seeking excellent solutions to optimize operations, boost store credibility, and drive growth. Meanwhile, timeliness and…
Abby Zeng

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July 8, 2024

Streamline Shopify Support with Gorgias Chat & Channelwill [2024]

The main advantages of strong customer support are increased customer loyalty, attracting more customers, optimizing conversion rates, and enhancing brand loyalty. Live chat services like Gorgias Chat and Channelwill complement…
Abby Zeng

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July 8, 2024

Yotpo Pricing Plans: Guide for Shopify Merchants [2024]

Yotpo is among the most powerful software merchants can leverage to reach their marketing goals. Like many other software solutions, it comes with various pricing plans to cater to businesses…
Abby Zeng

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June 23, 2024

Yotpo vs. Smile.io Comparison [2024]

Today, customers expect personalized content and engagement. With many brands competing for attention, it can be challenging to captivate your audience. Fortunately, platforms like Yotpo vs. Smile.io can help you…
Abby Zeng

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June 21, 2024

Leverage Yotpo UGC To Drive Conversions[2024]

In business author Martin Lindstrom’s words, Word-of-mouth is powerful, trusted, and cheap. Since consumers can instantly connect across continents and easily access information, word of mouth holds more sway in…
Abby Zeng

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June 7, 2024

Top 10 Yotpo Competitors, Alternatives [2024]

Effective marketing solutions make it easy to scale an e-commerce business to new heights. Leveraging marketing apps and programs to spread the word about your business and acquire leads is…
Abby Zeng

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May 16, 2024

LAMZU’s Sales skyrocket by 20% After Integrating With Willdesk & Trustoo!

Brief Summary Industry: Video Game Accessories Platform & Agency: Shopify Challenge: To handle customer inquiries promptly and enhance brand credibility by showcasing feedback from satisfied customers. Solution: Adopted Willdesk to…