Willdesk

Turn your
customer service into a profit center

Unify channels and stores in one view. The best Shopify helpdesk & live chat app, featuring chatbots, FAQ pages, and order tracking management simplifies customer service!

Install Now

Book A Demo

Join 20,000+ companies already growing

Build Something Great

Everything you need to build store credibility.

Installs

Shopify Reviews

Billion+

USER TRAFFIC

SALES

Features

Overflowing With Useful Features

Centralize Customer Tickets In One Feed

Combine live chat, email, Facebook Messenger, and Instagram into one inbox. Manage messages from multiple stores with a holistic view.

Explore More

Boost Sales & Efficiency With Chatbots

Increase conversion rates by auto proactive pop-ups for products and offers recommended. Automate 70% of your conversations about order status, shipping policy, and more.

Explore More

Get the Full Customer Picture & Index

Rich Omni-Channel customer data right next to tickets. Check order and chat history in the sidebar. Synchronize leads with Shopify, and integrate with Shopify email, Klaviyo, Mailchimp, etc.

Explore More

Effortless Self-Service Widget

Highly customizable widgets to match your branding. Find order details and shipping status directly in the widget. Use FAQ, Live chat, and Email us to turn questions into revenue!

Explore More

Highly customizable Help Center

Branding your help center page with fonts, colors, and backgrounds. Integrating chat with articles and help center pages increased efficiency.

Explore More

More Benefits

Powerful, self-serve product and growth analytics to help you convert, engage, and retain more users. Trusted by over 4,000 startups.

Powerful Mobile Empowers Conversion

Multi-channel integration in one panel. Input box with built-in help article, macro, and product for faster response time.

More Satisfied Customers

Guide and support your customers regarding your products and purchase process, generating their connection and trust in your store.

More Visitors to Customers

Answering your visitors’ queries on the go helps them make shopping decisions quickly, leading to positive purchases.

Pricing

Choose the Perfect Plan For Your Business

Simple, transparent pricing that grows with you. Let’s get it started.

Free

For a customized plan, please contact us!

$12 per each additional 100 tickets

Get started

FEATURES

Unlimited agent

1 store

20 conversations

Order track 20 orders

Live Chat

Email contact form

Unlimited FAQ

Messenger

Unlimited FAQ

Basic

29.9 /month

or $251.16/year and save 30%

$12 per each additional 100 tickets

Get started

FEATURES

[Early Bird Offer $8.97]

Unlimited agent seats

300 conversations

Order track 300 orders

Live Chat & Email

Help Center

Social media

PRO

99.9 /month

or $719.28/year and save 40%

$10 per each additional 100 tickets

Get started

FEATURES

[Early Bird Offer $29.97]

Unlimited agent seats

2000 conversations

Order track 2000 orders

Live Chat & Email

Help Center

Social media

ADVANCE

299.9 /month

or $1,799.40/year and save 50%

$ 8 per each additional 100 tickets

Get started

FEATURES

[Early Bird Offer $89.97]

Unlimited tickets per month

5000 conversations

Order track 15000 orders

Live Chat & Email

Help Center

Social media

Integrations

Get more value from your tools

Connect your tools and your teams. With over 200 apps already available in our directory, your team’s favorite tools are just a click away.

Our Support

ISO 27001 certification

Compliant with the most rigorous standards for information security and privacy in the world.

GDPR Compliance

We are not only GDPR Compliant, but also put data & privacy protection as a top priority.

24/7 support

Have any questions? Top-notch customer support is always available here.

Frequently asked questions

Explore more about our best Shopify app- Willdesk

How to Set Auto-Assignment Team Rules？

Willdesk provides the function of auto-assignment team rules, which helps merchants manage the distribution task of customer inquiries and support requests among the customer service team. You can set up automatic assignment rules by finding Settings–Helpdesk–Automation rules or kindly go to Settings–Teams and click Add inbox rule. Click “Add rule now” and fill in the elements required to complete the rule.

How Can I Create a New Email in Willdesk?

Willdesk, the best Shopify live chat app, also supports sending emails directly. To create a new email, please kindly check the following information for your reference: Go to the Willdesk Inbox section, click “New Conversation”, then fill in the Email information, including email sender (“From”), email receiver (“To”), and email copy (“CC”), then complete the Subject and contents, remember to click “Send”.

How Widget “Email Us” Works in Willdesk?

The “Email Us” widget is a function widget where you can receive customers’ messages. It allows direct communications between you and your customers, facilitating customer message management. Please go to the Settings section, find the Wiget settings, and turn on the switch “Display email us“. Save the Settings. Click “Save change“. In doing so, any customers’ emails will be displayed directly in the Willdesk Inbox, while you can reply to them through your integrated email.

How to set an automation rule to identify refunds?

You can use our template or customize your own refund rule to identify refunded conversations and quickly assign them to team, marking them as urgent and tagging them, which will reduce your losses and improve efficiency.