e-Commerce Expert

We all know how loyal customers bring most brands’ profits. But how many do you think have proper customer retention management? If you just throw a “retention strategy” on the…

Imagine putting all your efforts into winning customers, only to watch them leave after just one or two purchases (ouch). About 69% of shoppers say they’re still loyal to specific…

You know what’s frustrating about running an online store? Shoppers come in, buy once, and never return. It’s hard to grow a strong customer base when every sale feels like…

Shipping protection is insurance for your packages. As a Shopify store owner, you might be thinking, “Why do I even need this?”  I’ll let the numbers speak: Over 85 million…

Pre-transit is an Etsy-coded status that appears when you drop off your package at the post office (or the shipping carrier), but it hasn’t been scanned yet. Some sellers panic…

Pre-shipment is the first tracking status that appears when a seller creates a USPS shipping label but hasn’t handed over the package. We like to call it the “step zero”…

Have you ever wondered if the “damaged item” return request you processed was real? Or maybe questioned whether a customer could lose their receipt for the third time in a…

Imagine hitting your sales goal of $500,000 in a year (cue the happy dance). But only to realize that 18% of those orders were returned. That’s $90,000 worth of lost…

As a Shopify merchant, you know that customer reviews aren’t just about collecting opinions — they’re one of the most powerful tools to build trust, showcase your brand, and drive…