What is Rivo? Pricing, Reviews, Why Choose it in 2025?

When someone lands on your Shopify store, what makes them stay? Trust. And that’s exactly where Rivo steps in.

In a world flooded with online choices, Rivo helps you create meaningful social proof through reviews, referrals, and popups—so your potential customers feel confident enough to click “Buy Now.” If you’re looking for a tool that can quietly but effectively build credibility for your brand, Rivo might just be what you’re looking for.

Let’s dive into what makes this app stand out—and how it might be just the thing your store needs right now.

What Is Rivo, and Who Is It For?

Rivo is a marketing app designed specifically for Shopify merchants like you, who want to turn visitors into loyal customers. It focuses on three main areas: create a powerful brand loyalty system, incentivizing referrals, and personlized customer analysis.

Whether you’re running a startup store with a handful of products or managing a growing catalog with thousands of SKUs, Rivo adapts to your needs.

The app aims to help you build a brand loyalty platform and start UGC marketing effortlessly—without requiring coding skills or a steep learning curve.

You can integrate it seamlessly with your existing setup, personalize the experience, and scale up as your store grows. It’s especially helpful if you’re looking to improve conversion rates, increase returning customers, or just build a stronger brand presence online.

What Rivo Helps You Do— Core Features

Here are Rivo’s core features, crafted to help you build deeper customer relationships and drive sustainable growth:

Rivo Loyalty Program (Points & Rewards)

Rivo’s Loyalty Program is the very heart of encouraging repeat purchases and enhancing customer engagement for your store. It operates on a flexible points-based system, allowing your customers to earn points through a variety of actions. You have the power to customize these “ways to earn” extensively.

For instance, you can reward points when a customer signs up for your program, places an order, celebrates a birthday, or even engages on social media.

If you use review apps like Judge.me or Channelwill reviews, you can also reward points for submitting product reviews, which means you’re leveraging existing customer actions for loyalty.

You can define how points are valued, such as rewarding a specific number of points for every dollar spent, which naturally encourages higher spending.

Once customers have accumulated points, they can redeem them for a range of attractive rewards like fixed-amount or percentage-off discounts, free shipping, or even free products.

For those with physical stores, the system also supports POS-specific coupons, ensuring a consistent experience across all your sales channels. To keep your customers engaged and ensure they use their points, Rivo offers points expiry settings, allowing you to configure points to expire after a certain period of inactivity.

Your customers can easily track their points history and activity through a dedicated dashboard, providing them with full transparency and encouraging their continued participation.

Rivo VIP Tiers Program

The VIP Tiers Program introduces a gamified layer to your loyalty strategy, powerfully motivating your customers to ascend to higher engagement levels. You have the flexibility to create multiple, customizable tier levels, each associated with unique thresholds and exclusive benefits.

Customers can progress through these tiers based on various criteria, such as the total points they’ve earned, the cumulative amount they’ve spent, or the number of orders they’ve placed.

Each tier offers specific rewards, making the journey to the next level highly appealing and aspirational for your customers.

Rivo provides flexible tier period options, including a lifetime tier, a calendar year, or a rolling year expiration.

This innovative rolling year option means that members have 12 months from the moment they join a tier to advance, fostering consistent engagement without the pressure of a fixed annual deadline.

The platform supports automated notifications to seamlessly inform your customers of any changes to their tier status.

Furthermore, Rivo offers VIP Tier analytics, enabling you to track customer distribution across different tiers and monitor the overall performance of your VIP program.

This valuable data helps you understand, nurture, and strategically engage your most valuable customer segments, ultimately strengthening relationships and driving sustainable growth for your brand.

Rivo Referrals Platform

Rivo’s Referrals Platform is an incredibly effective tool for expanding your customer base by transforming your loyal customers into powerful brand advocates.

This system leverages the invaluable power of word-of-mouth marketing by offering double-sided rewards, meaning both the referring customer (advocate) and the new customer (referred friend) receive a benefit.

For example, a referred friend might receive a discount on their initial purchase, and once that purchase is completed, the advocate then earns their reward, creating a win-win scenario that incentivizes sharing.

The platform provides customizable referral messages and a variety of social sharing options, such as email, Facebook, Twitter, and WhatsApp, making it effortless for your customers to share their unique referral links.

To ensure a fully branded experience, Rivo allows for the creation of custom referral landing pages, maintaining a consistent look and feel for your brand. To safeguard the integrity of your program, Rivo includes robust fraud prevention tools, giving you peace of mind.

You also have the option to require referred customers to create an account, further enhancing data quality.

You can easily track the performance of your referral campaigns through referral analytics, monitoring successful conversions and helping you optimize your strategies to reduce customer acquisition costs and drive organic growth effectively.

Rivo Shopify Accounts / Customer Personalization

Rivo’s “Accounts” feature seamlessly integrates into its broader retention platform, transforming your basic Shopify customer login pages into dynamic, personalized, and interactive hubs.

This goes beyond a simple login; it’s designed to significantly enhance customer retention and overall experience. It is fully compatible with Shopify’s new customer accounts, while also providing a robust alternative for Shopify Plus brands seeking more advanced customization capabilities.

Your customers can access a wealth of information in one convenient location, including their order history, shipment tracking, and even perform self-service returns.

Key functionalities include passwordless login for a frictionless access experience and an AI Activation Match that can intelligently predict and suggest future orders, making reordering incredibly easy for your customers.

The platform also supports wishlists and saves for favorite products, along with a recommendation engine to guide their next purchase.

A significant advantage is the fully customizable user experience, allowing you to modify fonts, colors, CSS, and even integrate custom code blocks to perfectly align with your unique brand identity and ensure a native feel.

Moreover, Rivo Accounts integrates with over 50 other applications in your tech stack, consolidating loyalty points, referrals, returns, re-ordering, and profile management into a single, seamless customer portal, streamlining their journey.

All loyalty data directly syncs with your Shopify customer list, meaning all your existing Shopify account holders automatically become members of your loyalty program.

Rivo Pricing That Grows With You

Rivo offers a tiered pricing model designed to scale with your business. There’s a Free Plan available that gives you access to core features like basic reviews, simple popups, and entry-level referral tools. It’s a great way to get started if you’re launching a new store and want to test what works.

As your store grows, the Premium Plan unlocks more powerful features. For $19/month, you can enable advanced customization, email automation, photo/video reviews, and segmentation options for popups. This plan is ideal if you’re starting to get traction and want to professionalize your customer engagement.

For larger stores or those with higher traffic, Rivo offers a Pro Plan with enhanced analytics, A/B testing, and dedicated support. Custom pricing is available on request.

Regardless of which plan you choose, all options are designed to be plug-and-play with Shopify. You won’t need a developer to get started.

And here’s the thing: Rivo doesn’t just sell you a tool. They offer educational resources, onboarding support, and regular product updates—so you’re never left in the dark.

How Rivo Compares to Competitors?

Feature	Rivo	Channelwill	Loox	Judge.me
Photo Reviews	✅	✅	✅	✅
Video Reviews	✅	✅	✅	✅
Referral Program	✅	✅	✅	✅
Popup Campaigns	✅	✅	✅	✅
Email Automation	✅	✅	✅	✅
Customizable Widgets	✅	✅	✅	✅
QR codes Reviews	❌	✅	❌	❌
A/B Testing	✅	❌	❌	✅
SEO Feature	❌	✅	❌	❌
Integration with Klaviyo	✅	✅	✅	✅
Surveys	❌	✅	❌	❌
Free Plan Available	✅	✅	❌	✅

▶️ Note: Channelwill Reviews seamlessly integrates SEO and loyalty features to help you grow your Shopify store more effectively.

Its SEO tools enhance your product visibility across search engines by optimizing structured data, meta tags, and multilingual content.

At the same time, the loyalty integration encourages repeat purchases through points, referrals, and rewards—all within one platform. Together, these features drive organic traffic while boosting customer retention, giving your store both reach and lasting engagement.

Rivo Reviews

Rivo holds strong ratings across key platforms, reflecting real satisfaction from Shopify merchants:

• Shopify App Store: 4.9/5 ⭐ (based on 4,000+ reviews)
• G2: 4.7/5 ⭐ with high marks in ease of use and customer support
• Capterra: 4.6/5 ⭐, praised for its simple onboarding and affordability

Merchants often highlight the app’s clean interface and responsive support team. One store owner mentioned how they “saw an instant lift in conversions after activating popups and reviews.” Others love the ability to integrate Rivo with Klaviyo and other tools they’re already using.

According to G2’s Spring 2024 Small Business Grid Report, Rivo scored above average in user satisfaction, especially for growing brands. What’s more, reviews consistently praise the Rivo team for listening to feedback and rolling out updates quickly.

These ratings tell a clear story: Rivo isn’t just a tool you install and forget. It becomes part of your store’s long-term strategy.

Wrapping It Up

If you’re building a Shopify store that stands out and sells more, trust and engagement are key—and Rivo gives you both. With powerful review tools, referral programs, and behavior-based popups, it helps you guide shoppers through the journey from browsing to buying.

The best part? It grows with you. Whether you’re just starting out or scaling fast, Rivo adapts to your needs.

And if you’re looking for something with even more flexibility and control, especially in showcasing UGC and building social proof, Channelwill reviews combines SEO and loyalty tools to boost your store’s visibility and keep customers coming back.

With better search rankings and built-in rewards, you grow faster—organically and sustainably.