In today’s competitive online marketplace, building trust and showcasing credibility are paramount to converting visitors into loyal customers.
You’ve worked hard to create amazing products, and now it’s time to let your satisfied customers do the talking. That’s where social proof comes in, and for Shopify merchants, Loox offers a world-class solution to harness this powerful marketing tool.
It’s about turning genuine customer experiences into your brand’s most compelling advertisement, helping you grow your business effortlessly.
What is Loox and Who is it For?
At its core, Loox is a beautiful social proof solution designed exclusively for Shopify stores that helps you build trust and drive sales through customer reviews, especially visual ones like photos and videos.
It automates the entire process of collecting these valuable insights, so you’re not constantly chasing feedback.
Loox takes your happy buyers and transforms them into authentic brand advertisers, showcasing real people who’ve bought and loved your products right where it matters most: on your store’s pages.
This app is a solid choice for Shopify store owners who are already seeing sales and want to boost conversions by demonstrating how much their existing customers adore their products.
If you offer visually appealing items that practically beg to be photographed, Loox will truly shine for your brand.
However, if your online store is just starting out with minimal sales, or if you primarily sell services or digital downloads where visual reviews aren’t relevant, Loox might not be the ideal fit for you right now.
Loox’s Core Features
Loox is packed with features designed to simplify your life and supercharge your sales through social proof:
Effortless Visual Review Collection
Getting customers to leave reviews can feel like a chore, but Loox automates this crucial process, making it seamless for you and your customers.
You can set up automatic review request emails to be sent at the perfect time – whether it’s after purchase, fulfillment, or even after delivery, ensuring customers have had a chance to experience their product.
What truly sets Loox apart is its focus on photo and video reviews, which are proven to increase conversions significantly compared to text-only reviews.
To encourage this valuable user-generated content, you can easily offer enticing next-purchase discounts for reviews that include photos or videos.
This not only builds stronger social proof but also encourages repeat business from happy customers.
Captivating Review Display Options
Once you’ve collected those amazing reviews, Loox provides a comprehensive library of beautiful, fully customizable widgets to display them across your entire store without slowing down your site.
You can choose from various layouts like the eye-catching Carousel widgets (including Video Slider, Testimonials, Gallery, and Cards), which are perfect for showcasing your best reviews on your homepage or product pages.
The Product Reviews Widget offers Grid, List, and Compact formats to fit your specific product pages, enhancing product credibility instantly.
For an immediate trust boost, the Snippets Widget can show a glimpse of reviews at the top of your product pages, and the Loox Trust Badge can be prominently displayed site-wide.
There are also context-aware Pop-up Widgets and Sidebar Widgets for easy access to reviews during browsing, and you can even create a dedicated “Happy Customers” page to display all your reviews in one place.
If customers are hesitating at checkout, the Cart Reviews Widget can provide that final confidence boost by showing ratings and reviews directly in the cart. These display options are designed to integrate seamlessly with your brand’s look and feel, enhancing visual appeal and building instant trust.
Driving Sales Through Referrals and Upsells
Beyond reviews, Loox helps you leverage your happy customers to drive even more sales.
Its integrated Referrals feature allows you to incentivize customers to promote your brand to their friends and family, generating new business and securing repeat purchases with one-click referrals.
You can engage customers with referral offers at various points, including On-Site, Post-Purchase, and even Post-Review, targeting your most engaged advocates.
Loox also enables you to add trust and credibility to your post-purchase upsell offers by displaying ratings and visual reviews, which can increase revenue by up to 30%.
Smart Upsells can even analyze previous purchases to showcase tailored recommendations with social proof, maximizing your average order value (AOV). This means you can continue to generate sales even after the initial purchase, turning one-time buyers into lifelong customers.
Seamless Integrations and SEO Power
Loox is built to integrate smoothly with your existing tech stack and enhance your online visibility.
It connects with popular tools like Klaviyo and Omnisend for powerful email and SMS marketing sequences, allowing you to send review requests through channels your customers already engage with.
For search engine optimization (SEO), Loox helps you boost organic traffic by displaying product ratings in search results using Google Rich Snippets, and integrates with Google Shopping to display reviews on Product Listing Ads.
This comprehensive approach ensures that your social proof reaches a wider audience, improving your search rankings and attracting more potential customers to your store.
Loox Pricing: Finding the Right Plan for Your Business
Loox offers a tiered pricing structure designed to grow with your business, each including a 14-day free trial (or 7-day for the Beginner plan).
- Beginner Plan: Starting at $12.99/month, this plan is perfect if you’re launching your store and need the basics to start building trust. It includes 100 monthly review request emails, the ability to offer discounts for photo reviews, and essential widgets like Reviews, Carousel, and Popup. It supports up to 500 orders and offers multilingual support.
- Scale Plan: Priced from $39.99/month, this plan is for growing brands looking to drive more sales with advanced social proof marketing. It includes all Beginner features, plus video reviews, full customization options, Google Shopping integration, and the ability to remove Loox branding. You get 300 review requests included, with additional 300-email packages costing $35-$40.
- Unlimited Plan: At $299.99/month (currently with a limited-time 50% off offer from its original $599.99), this plan provides full functionality for fast-growing businesses. It includes everything in Scale, plus unlimited review requests, unlimited referrals, unlimited upsells, and priority support, even offering a dedicated customer success manager.
Loox bills as part of Shopify’s 30-day subscription billing period, with no annual commitment, allowing you to cancel anytime. While there are no hidden fees, exceeding plan limits may prompt an upgrade to a higher tier.
Loox vs. Competitors: A Comparison
Choosing the right review app is crucial for your business.
While Loox offers a fantastic suite of tools, it’s always good to explore alternatives that might better fit your unique needs.
Trustoo.io, for instance, is another powerful Shopify app designed to boost your brand’s credibility and sales through comprehensive review collection and display, focusing on user-generated content and robust multi-language support.
Here’s how Loox compares to some other popular options:
| Feature | Loox | Channelwill Reviews | Judge.me | Yotpo |
|---|---|---|---|---|
| Visual Reviews (Photo/Video) | Yes, strong focus & incentives | Yes, photo/video collection | Yes, supports photos/videos | Yes |
| Automated Review Requests | Yes, highly customizable timing | Yes, automated emails | Yes, automated emails | Yes |
| Discounts for Visual Reviews | Yes, for photo/video reviews | Yes, for photo reviews | Yes, supports incentives | Yes |
| Referral Program | Yes, On-site, Post-purchase, Post-review | Yes | Limited / Not primary focus | Yes, comprehensive loyalty program |
| Post-Purchase Upsells | Yes, with social proof | Not a primary advertised feature from sources | Not a primary advertised feature from sources | Yes |
| Google Shopping Integration | Yes, on Scale plan+ | Yes, on Growth plan+ | Yes | Yes |
| Remove Branding | Yes, on Scale plan+ | Not specified in source for free plan, branded email templates for Starter | Yes, on paid plans | Yes |
| Free Plan Available | No, 14-day trial | Yes | Yes | No free plan |
| Dedicated Support | Yes, 24/7 world-class support | Yes, 24/7 multilingual support | Yes, often praised | Yes |
| Widget Customization | Full customization of appearance | Full customization, visual editing page | Yes | Yes |
| AliExpress Review Import | Yes, up to 20/100/Unlimited scanned reviews depending on plan | Yes, 50 items at a time, unlimited product reviews | Yes | Yes |
| Company Reviews | Primarily product reviews | Primarily product reviews | Yes, some mention of company review section | Yes, handles both product and company reviews |
Loox’s Stellar Reputation: What Merchants Are Saying
Loox consistently receives high praise from Shopify merchants, boasting an impressive 4.9 out of 5 stars rating on the Shopify App Store, based on over 12,000 to 21,000 reviews across different mentions.
This high rating reflects strong user satisfaction, with 94% of ratings being 5-star.
Merchants highly recommend Loox for its ability to boost e-commerce conversions through customer reviews. Users frequently highlight its user-friendly interface and extensive customization options, especially for photo and video reviews and carousels.
The app’s seamless integration with Shopify, its role in enhancing website credibility, and its effectiveness in improving customer engagement are also consistently praised. The automated review requests are noted for saving time and adding authenticity to product feedback.
Furthermore, Loox’s customer support team receives significant commendation for being responsive, helpful, and professional in resolving issues quickly.
Many users, like those from Move.one and City Bonfires, describe Loox reviews and referrals as a “primary marketing channel” due to their significant role in attracting new customers, strengthening brand presence, and increasing loyalty.
The app has even been recognized with the “Built for Shopify” badge, signifying its adherence to Shopify’s highest standards for quality, ease of use, trustworthiness, and speed.
Summary: Build Trust, Drive Sales, Look Amazing
Loox empowers Shopify merchants like you to build a trusted brand and significantly increase sales through the unmatched power of visual social proof.
By automating the collection of authentic photo and video reviews, providing beautiful and customizable display widgets, and offering robust referral and upsell features, Loox transforms customer satisfaction into measurable growth.
It’s a no-code solution that seamlessly integrates with your Shopify store and marketing tools, all while ensuring your site remains fast and responsive.
If you’re serious about converting browsers into buyers and fostering a strong customer community, Loox is a powerful ally for your e-commerce journey.
Frequently Asked Questions
Absolutely! Loox makes migrating your existing reviews a breeze.
If you’re currently using other popular review apps like Judge.me, Yotpo, Okendo, or Stamped, you can import your reviews with just a couple of clicks.
For reviews from any other source, you can easily upload a CSV file to ensure all your valuable customer feedback is consolidated and displayed within Loox. This means you won’t lose any of your hard-earned social proof when you switch.
It’s a valid concern, as website speed is crucial for conversions. However, Loox is built with speed in mind. It uses a CDN (Content Delivery Network) to serve its scripts, photos, and videos, which means its widgets load in less than half a second.
This optimization ensures that adding Loox to your store will enhance your sales and customer experience without negatively impacting your site’s performance or loading times.
Not at all! Loox is designed as a 100% no-code solution, making it incredibly user-friendly for all Shopify merchants, regardless of technical skill. You can easily add Loox widgets to your store pages directly from the Shopify Theme Editor using its built-in integration, without touching a single line of
code. This allows you to customize your review displays and emails to perfectly match your brand with ease.
Loox prides itself on offering world-class support. You can reach their dedicated support team 24/7, ready to assist you with any Loox-related questions or issues you might encounter.
Whether you need help setting up widgets, optimizing review collection, or have technical queries, they are readily available via chat within the app, email, or through their help center. Merchants consistently praise their quick, helpful, and professional responses.
Loox offers several effective strategies to maximize visual review collection. Offering a discount in exchange for a photo or video review is highly effective, with fixed-amount discounts often performing better than percentages, and higher discounts for videos boosting submissions by up to 500%.
Sending a second review request email (reminders) can also increase submissions by up to 30%. Additionally, customizing your review request emails with your brand’s voice and logo, and timing them correctly based on product delivery, are crucial for higher engagement and conversion rates.
Note: This blog was originally written in English and translated using an automated tool to make the content accessible to a global audience. We believe in sharing valuable insights with everyone and apologize for any inaccuracies. If you spot any errors, please feel free to contact us for corrections. Your feedback helps us improve and ensures the content’s value is fully realized.
Zero Tan
Content Specialist
As an eCommerce content creator, I aim to share insights, trends, and strategies that may help you navigate the digital marketplace more effectively. My content is designed to provide practical value and inspiration, supporting your business growth and helping you stay informed about industry developments.
